SHIPPING POLICY

We use Australia Post and generally ship within 2 business days
of receiving the order.

We offer shipping internationally with Australia Post standard international.  Please contact us for a quote for international shipping.

If you want your order dispatched same day or next day,
please ring to discuss options.

We are always ready to help ship products to our customers
based on their requests.

We accept no responsibility for items that have been delay in reaching you once they have been accepted by Australia Post.

RETURN & EXCHANGE POLICY

​​We guarantee our products as genuine and stand behind them. 
We offer a full money back guarantee on products that you
are not satisfied with. 
You must notify us via email as soon as you receive the product stating the reason for requesting a refund. 
The products must be returned within 7 days of contacting us.  
The products must be returned in new condition for a refund. 
The customer is responsible for all return shipping costs.

We will process a refund once we receive the items and have
confirmed that they are still in original condition.

We pack our products carefully, so in the unlikely event your goods arrive damaged, please contact us immediately upon unpacking the goods at crystaljewelau@gmail.com with photos of damaged packaging.