We are passionate about connecting our customers with our products.
Some of our customers have advised us that they were very hesitant about buying jewellery online, as they were not sure about its authenticity.
Fair enough, I have seen some people buying items online at a price "too good to be true". Unfortunately, it usually is too good to be true and it is either a fake or something not as described.
In our shop, we try to be as transparent as possible, describing the items in detail and giving dimensions and weight (where possible) so that you, our customer, can be assured that what you are purchasing is in fact what you are going to get. We know we are sourcing authentic products, that is why we offer a MONEY BACK GUARANTEE if you are not happy with your product.
On top of that, as we are a small business, all you need to do is get in contact with us and you can talk directly to the owners of the business (just not at 3am please) :)
PRIVACY & SAFETY
At Crystal Jewellery Australia (CJA), your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.
CJA is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
Why we collect information
We collect information for a number of reasons including:
To deliver products or services to you
To complete other transactions with you or on your behalf
To better understand your requirements and preferences
Improve our service
Provide offers that are of greater interest or benefit to you
How we collect this information
We collect information in a number of ways:
When you order goods or services, particularly when those products are delivered
If you pre-order products or services
When you enter a store promotion offer
When you download and register for use of our smartphone app
When you communicate with us through our Facebook page
When you subscribe to our newsletter
What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as Australia Post, major delivery companies, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
CJA will not sell or pass your information to a third party for the purposes of unsolicited marketing.
If you receive marketing offers from CJA and do not wish to receive them in the future, please email us at firstname.lastname@example.org with the words ‘opt-out’ in the subject line. You will need to provide adequate information to identify yourself in order for us to process your ‘opt-out’ request.
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
- Credit / Debit Cards
- Offline Payments