CUSTOMER CARE

We are passionate about connecting our customers with our products. 

 

Some of our customers have advised us that they were very hesitant about buying jewellery online, as they were not sure about its authenticity. 

 

Fair enough, I have seen some people buying items online at a price "too good to be true".  Unfortunately, it usually is too good to be true and it is either a fake or something not as described.

  

In our shop, we try to be as transparent as possible, describing the items in detail and giving dimensions and weight (where possible) so that you, our customer, can be assured that what you are purchasing is in fact what you are going to get.  ​We know we are sourcing authentic products, that is why we offer a MONEY BACK GUARANTEE if you are not happy with your product.

​On top of that, as we are a small business, all you need to do is get in contact with us and you can talk directly to the owners of the business (just not at 3am please) :)

PRIVACY & SAFETY

At Crystal Jewellery Australia (CJA), your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.

CJA is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:

  • To deliver products or services to you

  • To complete other transactions with you or on your behalf

  • To better understand your requirements and preferences

  • Improve our service

  • Provide offers that are of greater interest or benefit to you

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How we collect this information

We collect information in a number of ways:

  • When you order goods or services, particularly when those products are delivered

  • If you pre-order products or services

  • When you enter a store promotion offer

  • When you download and register for use of our smartphone app

  • When you communicate with us through our Facebook page

  • When you subscribe to our newsletter

What we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

  • Name

  • Address

  • Delivery address

  • Phone number(s)

  • E-mail address

  • Transaction information

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Who we may share your information with

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as Australia Post, major delivery companies, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.

CJA will not sell or pass your information to a third party for the purposes of unsolicited marketing.

Direct marketing

If you receive marketing offers from CJA and do not wish to receive them in the future, please email us at crystaljewelau@gmail.com with the words ‘opt-out’ in the subject line.  You will need to provide adequate information to identify yourself in order for us to process your ‘opt-out’ request.

Security

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments